Refunds Policy
Returns & Exchanges
At Review Stand, we prioritize the satisfaction and success of our business partners. We understand that, on rare occasions, issues may arise with our products. We are committed to promptly addressing any concerns to ensure a seamless experience for you.
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee, allowing you to request a refund within 90 days of receiving your order. To be eligible for a return, the item must be in its original condition. A receipt or proof of purchase is also required.
Once your return is approved, we will provide a return authorization, detailed instructions, and the return address. Please note that Review Stand does not cover return shipping costs; you will need to arrange and pay for these expenses. We recommend using a trackable shipping service to ensure the safe return of your item.
We also ask that you provide us with a tracking number or receipt once you ship the item. This allows us to monitor the return until it reaches our warehouse. Once we receive the item, we will promptly process your refund or exchange.
Note: Return shipping costs are non-refundable
Exchanges
You have two options for exchanges:
- Return the product, place a new order for the desired item, and we’ll issue a refund once we receive the returned item.
- Wait for the return to be delivered, and we’ll process a new order and apply the credit.
Damages and Product Issues
Reporting Damages and Issues
Please inspect your order upon receipt and notify us within 24-48 hours if it is defective, damaged, or if any items are incorrect or missing. This prompt communication allows us to swiftly address the issue and ensure your satisfaction.
Verification of Product Issues
If a Review Stand product appears to be malfunctioning, we need to promptly identify and troubleshoot the issue. We may request additional information or evidence, such as photos, videos, or detailed descriptions, to accurately assess the problem. This collaborative effort ensures smooth processing of your replacement and helps us improve our products and services. Your cooperation in providing this information is greatly appreciated.
Product Warranty
We stand behind the quality and reliability of our products. Every purchase is covered by a 3-month warranty from the delivery date. This warranty ensures you receive a fully operational product and protects against manufacturing defects. If a product becomes defective within this warranty period but after the 90-day return window, we will provide a replacement only, not a refund.
To initiate a return request, please use this CONTACT US FORM and select ‘Return Request’. Please provide us with your order number and the following information based on your specific concern:
For wrong product or damaged items:
- Photo of the damaged or incorrect product
- Photo of the shipping label
For defective items:
- A short video showing the defect
- A video demonstrating how the product is being set up from start to finish
Others:
- Provide a detailed description of the issue or return reason
- Provide additional documentation such as screenshots, photos/videos
Shipping & Delivery
By making a purchase, you agree to follow this procedure for any delivery issues. It is the customer’s responsibility to ensure the delivery address provided at checkout is complete and accurate.
Pre-Shipment Cancellation
Orders can be canceled only before they are shipped. Once an order has been dispatched, it cannot be canceled. To cancel an order, please contact us immediately at support@rankk.io.
Items in Transit
Non-Cancellation: Once an item is shipped, it cannot be cancelled or refunded.
Delayed Delivery: If your order has not arrived after 10 business days from the shipping date, contact us at support@rankk.io. We will investigate the delay and work with the shipping carrier to resolve the issue promptly.
Items Not Delivered / Non-Delivery Issues
Reporting Non-Delivery: If you suspect a failed delivery (e.g., wrong shipping address, return-to-sender, etc.), you must notify us within 48 hours of the expected delivery date. Contact us with details of the issue and your order number at supportreviewstore.io. If you fail to contact us within 48 hours, you bear full responsibility for the non-delivery, and our services are marked as fulfilled.
Resolution Process: We will investigate the issue and may reship the item if necessary, or provide specific instructions for reclaiming your package, depending on the situation’s specifics.
Items Marked as Delivered
Verification of Delivery Claims: Should you report an item not received, yet the carrier has marked it as “Delivered,” please check your premises, with neighbors, or any other possible locations where the package could be. You are also responsible for contacting the courier to get more information about the delivery.
Limitation of Liability: Review Store is not responsible for any loss or theft of packages after they have been marked “Delivered” by the carrier. The responsibility for securing the delivered item rests solely with the recipient.
Our Commitment to You
Our commitment to your satisfaction extends beyond the point of purchase. Should you have any questions, feedback, or concerns regarding our products or services, please reach out to our customer support team at support@rankk.io. We are here to listen, assist, and ensure that your interaction with Review Store is exceptional.
We genuinely value the trust you place in Review Store as your NFC technology provider. Our return policy underscores our dedication to your success and commitment to delivering reliable, high-quality products. If you encounter any issues, we are here to assist you in ensuring the continued prosperity of your business.
